Return Policy

Exchanges can be made with defective items within 30 days of receipt of purchase; buyer is responsible for shipping costs. Unused items may be returned for a refund within 30 days of receipt of purchase, not including the shipping cost. With defective items you may use one of the following 2 methods listed below.

If your item you wish to exchange is no longer available you may be issued a credit for purchasing items at ShopGifts.ca for a future date no longer than 365 days after receipt of purchase. All exchanged merchandise must be in original factory packaging, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

*All exchanges require your original ShopGifts.ca receipt.
*Customer is responsible for ensuring shipping address is correct.
*All computer parts, computer peripherals, mouthpieces, and batteries are final sale and do not qualify for an exchange.

Return Policy is subject to change without notice


#1 Send Back via Mail

You may send the item/s back by Canada Post Expedited Parcel or Letter-Mail. If your order was shipped by Letter-Mail, please send back by Letter-Mail to avoid higher shipping fees.


#2 Take a Picture or Video

If your item is found to be defective, you do not necessarily have to send the item back. If you can email us a picture or video that clearly shows the defect/s and we are satisfied that the item was bought from us, then we will promptly send you a replacement.



Return Address

ShopGifts.ca
PO Box 52
Carmangay, AB
T0L 0N0
Canada


Customer Service

If you have any questions regarding your purchase please phone our Customer Service number: (403) 423-2244
or e-mail us at: info@shopgifts.ca

All Canadian, no duties or brokerage fees Orders shipped to customers in Canada will experience zero custom delays, zero duties and zero custom or brokerage fees.